Ursula's Return - Illumineer's Quest: Deep Trouble

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The conditions and exclusions below apply only to change-of-mind returns and cancellations.

Faulty, damaged, or incorrect items

If your item is faulty, damaged, not as described, or not what you ordered, please contact us at shop@thegamesdistrict.com or visit us in store. We'll assess the issue and arrange a repair (where applicable), replacement, or full refund as required by law.

For online orders, we'll cover the reasonable cost of returning the item to us.

We encourage you to check your order when it arrives and let us know about any problems as soon as possible, so we can resolve them quickly.

Change-of-mind returns

We accept change-of-mind returns within 14 days of receiving your item (online orders) or of purchase (in-store), provided:

• the item is unused, in the same condition you received it, and in its original packaging, and
• you have a receipt or proof of purchase.

For online orders, return postage for change-of-mind returns is at your cost.

Items not eligible for change-of-mind returns

• Sealed TCG product (to protect against tampering)
• All single cards, including graded cards
• Sale items
• Gift cards
• Special orders, pre-orders placed on request, and custom or personalised items
• Food and drink
  

Cancelling an order

Once an order has been placed and paid for, we generally don't offer cancellations, even if the order hasn't been dispatched yet.

If you need to cancel, you can contact us at shop@thegamesdistrict.com.

We will consider these cancellation requests on a case-by-case basis.

If a cancellation is approved, the refund may have payment processing fees deducted, and we'll confirm the details with you before anything is processed.

How change-of-mind refunds are paid

You can choose either:

• store credit for the full amount paid, or
• a refund to your original payment method, less the payment processing fees charged on your original transaction. These fees aren't returned to us by our payment provider when a refund is issued.

We'll tell you the exact amount before processing your refund. Refunds for faulty, damaged, or incorrect items are always paid in full.

How to start a return

• Online orders:
  • Email shop@thegamesdistrict.com with your order number.
  • Once your return is approved, send it to:
    • The Games District
      PO Box 2341
      Watergardens Shopping Centre
      Taylors Lakes VIC 3038
  • Items sent back without an approved return request will not be accepted for change of mind.
• In-store purchases:
  • Bring the item and your receipt in-store during opening hours.

Refund timing

Once we've received and inspected your return, we'll let you know whether it's approved.

Approved refunds are processed within 10 business days. Your bank or card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact

Questions? Email shop@thegamesdistrict.com or speak to our staff in store.